Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants).

Custom/personalized items (e.g., special orders).

Personal care products (e.g., beauty items).

Hazardous materials (flammable liquids/gases).

Sale items or gift cards.
Contact us if unsure about a product’s eligibility.

Exchanges

The fastest way to get a replacement is to:

Return the original item.

Once approved, place a new order separately.

EU 14-Day Cooling-Off Period

For orders shipped to the EU, you may cancel or return items within 14 days for any reason, provided they are:

Unused/unworn.

In original packaging with tags.

Accompanied by proof of purchase.

Refunds

Approved refunds are processed within 10 business days via your original payment method.

Banks may take additional time to post the refund.

If your refund is delayed beyond 15 business days, contact us at:
✉ ktpinch@outlook.com / service@ktpinch.com.